FAQ

▼Questions on How to Play

• About Custom Happy Bag(2024/02 Update)
• About Item Repair Shop
• About Tuxedosam's Shop (Recycle Shop & Freecycle Shop)
• About Gacha Tickets and SP Gacha Tickets and Roulette Tickets
• About Double the Chance
• About Gifts (2022/10 Update)

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▼Please Read

• Recommended Use
• Dear parents and minors,
• 【Mandatory Reading】Restrictions when playing

▼Before Contacting Us

• About Item exchange
• Inquiries regarding fraud and harassment
• Regarding the transfer of data
• About Account Integration
• Problems Purchasing Strawberry Coins

▼Account Registration and Transfer

• About Account Deletion
• How to transfer data
• How to Issue a Transfer Code
• How to Link your Account to a Third Party Account
• About Application Reinstallation

▼About Buying Strawberry Coins

• About Premium♡Strawberry
• Email Confirmation Receipts and Purchase History (for Android)
• About the Strawberry♡Club
• Email Confirmation Receipts and Purchase History (for iOS)
• Inquiries Regarding Charging (payment) Errors
• How to purchase Strawberry Coins