Q, I can't return to my account.
A,
▼ For iOS
If you have Game Center, please sign in with your Apple ID at the Game Center on your device settings.
After that, you can continue to enjoy Hello Sweet Days.
If you are using your Apple ID, please sign in with your Apple ID in the App Store. After that, you can continue to enjoy Hello Sweet Days.
If you are connected through FaceBook, please check [Link App] in FaceBook Settings > account.
If you have Hello Sweet Days on your list, please return to the Hello Sweet Days app and tap 'Login with FaceBook' from [Menu] > [Settings] > [Customer Support] > [Connected Account Settings]. If [Hello Sweet Days] is not listed in FaceBook's [Integration App], it is possible that the link has already been canceled.
If the above methods are ineffective, we will issue a transfer code as soon as we confirm your identity, so please contact us with the necessary information using the inquiry form.
▼ For Android
<If not linked to your Google account>
Open the app and tap [Account Selection] > [Google Account] > Connection secured
<How to confirm connection>
When [Google] > Account Services > Connected App > Hello Sweet Days comes out, the connection is complete.
If you are connected to FaceBook, please check the [Link App] in FaceBook Settings > account.
If you have Hello Sweet Days on your list, please return to the Hello Sweet Days app and tap [Login with FaceBook] from [Menu] > [Settings] > [Customer Support] > [Account Connection Settings]. If [Hello Sweet Days] is not listed in FaceBook's [Integrated Apps], it is possible that the link has already expired.
If the above methods are ineffective, we will issue a verification code as soon as we confirm your identity, so please contact us with the necessary information using the inquiry form.
Q, When I transferred my data, I ran out of Strawberry Coins.
A, Hello Sweet Days currently has an [AppStore] version and a GooglePlay version.
Since coin passbooks are managed separately in each app store, Strawberry Coins can only be transferred within the same operating system.
When data is transferred from an OS device (iPhone, etc.) to an Android device, or when changing from an Android device to an OS device (iPhone, etc.), Strawberry Coins cannot be transferred.
Q, I forgot my password to my linked account.
A, Our company does not obtain or manage passwords, so please contact the operating company of the linked external account.
Q, I forgot which account I was linked with.
A, If you have more than one partner account, please log in with the account you know.
Q, What external accounts can I connect my account to?
A, The accounts below can be connected.
iOS System : Game Center, Apple ID, FaceBook
Android device: Can be linked through your Google account and FaceBook account.
* One Apple ID and one play data per Google account can be linked.
* Even if multiple external accounts are linked, only one play data can be linked.
Example: Even if you use an iOS device to connect to the Game Center and FaceBook, there is only one set of game data.
◆If you have any questions about your account, please contact us using the contact form along with the necessary information.