Q, I can't return to my account.
A,
▼ For iOS
If you have a Game Center account, please sign in with your Apple ID at the Game Center on your device settings.
After that, you can continue to enjoy Hello Kitty Dream Village.
If you are using your Apple ID, please sign in with your Apple ID in the App Store. After that, you can continue to enjoy Hello Kitty Dream Village.
If you are connected through Facebook, please check [Link App] in Facebook Settings > account.
If you have Hello Kitty Dream Village on your list, please return to the Hello Kitty Dream Village app and tap 'Login with Facebook' from [Menu] > [Settings] > [Customer Support] > [Connected Account Settings]. If [Hello Kitty Dream Village] is not listed in Facebook's [Integration App], it is possible that the link has already been unbound.
If the above methods are ineffective, we will issue a transfer code as soon as we confirm your identity, so please contact us with the necessary information using the inquiry form.
▼ For Android
<If it is not linked to your Google account>
Open the app and tap [Account Selection] > [Google Account] to link the account.
<How to confirm connection>
Go to [Google] > Account Services > Connected App. If you find "Hello Kitty Dream Village", then it is successfully linked.
If the account is linked to Facebook, please check the [Link App] in Facebook Settings > Account.
If you have Hello Kitty Dream Village on the list, please return to the Hello Kitty Dream Village app and tap [Login with Facebook] from [Menu] > [Settings] > [Customer Support] > [Account Connection Settings]. If [Hello Kitty Dream Village] is not listed in Facebook's [Integrated Apps], it is possible that the link has been unbound.
If the above methods are ineffective, we will issue a transfer code as soon as we confirm your identity, so please contact us with the necessary information using the inquiry form.
Q, When I transferred my data, my Strawberry Coins were gone.
A, Hello Kitty Dream Village currently has two app marketplaces: [App Store] and [Google Play].
Since coin passbooks are managed separately in each app store, Strawberry Coins can only be transferred within the same operating system.
When the data is transferred from iOS to Android, or vice versa, Strawberry Coins cannot be transferred.
Q, I forgot my password to my linked account.
A, Our company does not obtain or manage passwords, so please contact the operating company of the linked external account.
Q, I forgot which account I was linked with.
A, If you have more than one partner account, please log in with the account you know.
Q, What external accounts can I link my account to?
A,The account can be linked to these third parties:
iOS --> Game Center, Apple, Facebook
Android --> Google, Facebook
* One Apple ID and one play data per Google account can be linked.
* Even if multiple external accounts are linked, only one play data can be linked.
Example: Even if you use an iOS device to connect to the Game Center and FaceBook, there is only one set of game data.
◆If you have any questions about your account, please contact us using the contact form along with the necessary information.