In [Hello Kitty Dream Village], we use a lot of image data to express the delicate movements of characters and items, including avatars.
If necessary, communication may be performed while playing to obtain additional data, so depending on the usage situation, there may be problems such as the inability to read data and a delay in actions reflected on the screen.
<What to do if the app doesn't work properly>
・Please restart the application frequently in an environment with a strong internet connection.
・Please close all applications that are running, restart your device, and only open [Hello Kitty Dream Village]
* Please refrain from running the application in the background for a long period of time.
Operating System/ Device Operation Support
【iOS】
- Supported OS: iOS 10 or later
- Supported devices: iPhone 5s or later models / iPad 5th generation or later models / iPad mini with Retina display or later models
* Free space: 5GB or more is recommended
* For FaceBook integration: iOS10 or later supported
【Android】
- Devices with Android 6.0 and Later
* Operating memory (RAM) 2GB or more is recommended
* Some devices, such as Nexus 9, Sero 8 Pro, ZenPad 3, MediaPad 7 Youth 2, may not be compatible.
* This is a result of operations within our company's environment, and we do not guarantee operation on all devices.
(In particular the app may be incompatible with remodeled and used products, tablet devices, smartphones in the low price range, etc)
* Even for devices that are confirmed to operate, they may not function depending on OS updates, special device settings, available storage space, network conditions, and speeds.
* There may be cases where devices that are old or originally slow may not function well due to future updates.
* Please be aware that data corruption resulting from running on OS versions that have not been confirmed or supported by us, including beta versions before official release from the OS provider (Apple, Google), is excluded from support.
About Usage Environment
▼Recommended usage environment
- Only [Hello Kitty Dream Village] can be launched.
- Required Operating memory (RAM) is 2GB or more
- At least 5GB of free space
- Wi-Fi or LTE (4G) connection
* If you multiple apps are running at once, the game may not operate properly.
* [Operating memory] is not free space (storage space).
→Please check with the store where you purchased your device.
* By deleting the photos saved on the device, you can free up storage space.
* Please check information regarding network connection at the time of use.
Network Connection
If either of the following applies, the application may not work properly.
- Closed interior and underground facilities (subways, etc.)
- Traveling at high speeds (trains, cars, etc.)
- Under high-voltage wires
- Free Wi-Fi and Pocket Wi-Fi
- A connection speed limit on the terminal that you are using.
* Even if a strong signal is displayed on your device, the actual connection status may not be stable.
* Other than the above, communication may not be stable depending on the user's environment.
* Try turning on and off the Wi-Fi connection and connecting via LTE (4G) if possible.
* Free Wi-Fi has a large number of users and may be very slow.
About restarting the app
- Swipe the bottom edge of the screen up to display the multitasking screen.
- The running application will be displayed.
- While touching the [Hello Kitty Dream Village] screen, slide your finger upward (swipe up)
- Tap the home button
- Launch Hello Kitty Dream Village
- Quickly tap the home button at the bottom center of your device twice.
- The running application will be displayed.
- While touching the [Hello Kitty Dream Village] screen, slide your finger upward (swipe up)
- Tap the home button
- Launch [Hello Kitty Dream Village]
- Tap the [Multitask] button at the bottom and right of the device.
- Running applications will be displayed.
- While touching the [Hello Kitty Dream Village] screen, slide your finger to either the left or right side of the device.
- Tap the home button
- Launch Hello Kitty Dream Village
* Operation method may differ depending on model
* If you do not know how to operate your device, please contact your device's provider.