Q, What do I do if Strawberry coins I have purchased do not appear in my account?
A, Firstly, check the App Store and Google Play Store for billing.
If your payment has been completed on the app store but the coins are not in your account, please restart the app to see if they do appear.
*It may take some time to process your payment so we ask for your patience.
◆If the above does not work, please contact us with a screenshot of the receipt along with the necessary information.
→Inquiries regarding purchasing errors
Q, Purchase Not Accepted, an Error has Occurred
A, There may be restrictions.
In the case of card payment, the monthly purchase limit may have been reached.
Please check with your payment bank/card company.
Q, Purchase Cancelled
A, If you have cancelled your purchase but have not received a refund, please check with your bank/card company.
◆If the problem persists, please contact us using the Contact Form.