If you encounter a charging error when purchasing [Strawberry Coins], please provide your purchase information for further investigation.
■ Google account (Gmail address) you were signed in to at the time of your purchase
Example : ****** @ gmail.com
■ Order number on the confirmation email receipt issued by Google or the transaction ID on purchase history
Example: GPA.******* (17 digits with hyphen)
Example: ××××(20 digits).*******(17 digits)
If you have any questions, please provide the information outlined above (2 items) and send us a screenshot of your confirmation email receipt or screenshot of your purchase history and you will be charged or refunded accordingly.
* Please note that we cannot investigate information other than receipts/purchase history as other information is managed and issued by Google (ex. confirmation mail for mobile carrier payment/credit card payment).
Check and take pictures of [Order Number] from the confirmation email
After purchasing [Strawberry Coin], the confirmation email sent to your Google account (Gmail address) shows the [Order Number], [Order Date], and [Purchase Details and Amount] that will be charged or refunded, so please take a screenshot containing all of the information.
Confirmation and photograph [Transaction ID] from purchase history
By accessing your Google Payment Center, you can check your purchase history even if you lose your confirmation email.
Sign in to your Google account (Gmail address) used to purchase Strawberry Coins
Select the appropriate transactions from the purchase history
The [Transaction ID] is listed in the [Transaction Details], so you should take a screenshot of your [Transaction ID], [Order Date], and [Purchase Details and Amount] so that all information is visible.
*You can also check from Windows/Mac PC and iOS devices.
*You cannot check the purchase history of Google Play store.
*Google Payment Center (external site)
We apologize for the inconvenience and ask for your cooperation.