Transferring data from Game Center/Apple ID/Google account requires operation on two devices.
* If you have already linked your accounts, please proceed to [Step 2]
[Transfer Code] is required for data transfer between different operating systems (iOS to Android) except when connected via FaceBook.
Please check [here] to contact our support team.
▼ Takeover through Facebook
[Step 1] Using old device
Please link the external service (Facebook) with your “Hello Kitty Dream Village” account.
▶ How to [here]
[Step 2] Using the new terminal to inherit data
1. Log in to Facebook with the same Facebook login information that you used on your old device.
2. Launch the “Hello Kitty Dream Village” app
3. On the login screen, select “Login with Facebook” and log in.
4. You can play the game by downloading the previous data
5. Alternatively, tap “Login with Facebook” from “Menu”> “Setting”> “Customer Support”> “Account Link Settings” and follow the on-screen instructions.
* Connecting to Facebook: Compatible with iOS 10 or later
▼Transferring data with Game Center/Apple ID/Google account
[Step 1] Device before transfer (Old Device)
Link your external service (Game Center/Apple ID/Google account) with your "Hello Kitty Dream Village" account
▶How to operate [here]
【Step 2】Device after transfer (New Device)
1. Turn on the link from the [Settings] of your old device.
2. Sign in with the same ID/password as the account that was linked to the device (old device) before taking over.
3. Launch the Hello Kitty Dream Village app
4. You can transfer the data from your previous device and enjoy the game.
If you are unable to transfer data after performing the above actions, please contact us using the [Contact Us Form] located in the app.