■ Important Information
- When making an inquiry, please fill in all the necessary items within the form.
- Please reply with a screenshot attached to the automated reply email.
- If you do not receive an automated reply email, please be aware that you have not successfully contacted the support team.
- We do not need your personal information (name or email address), so there is not an issue if you to chose edit your screenshot so that it is not visible.
■ Not Available
- If you do not submit the specified screenshot image
- E-mail receipt for au easy payment
- Copy and paste text of the message only
* If you are unable to confirm all of the necessary items (date/transaction ID (order number)/item name/price) in the [screenshot image], we will not be able to confirm your inquiry, so please be sure to prepare all of the necessary information.
■ Designated screenshot image【Emailed Receipt】 or 【Purchase History】
▼ Emailed receipt (Android)
▼ Emailed receipt (iOS)
Purchase History
▼ Android
- Visit Google Payment Center
- Sign in to your Google account (Gmail address)
- Select the appropriate transaction from your purchase history
▼ iOS
- Launch the AppStore app on your iPhone
- Tap the blue icon shaped in the outline of a person on the upper right corner of the screen.
- Tap the account name at the top
- Enter your Apple ID and password and sign in
- Tap on Purchase History
- Tap [Total Invoice] in the appropriate purchase history.