Q, Items purchased at the shop are not showing up in my inventory
A, Depending on your connection status, there may be a delay in the item showing up.
If you cannot confirm receiving the item in your inventory, please try restarting the app.
[Restart method]
<If there is a home button>
① Press the home button twice
② Open apps will be displayed. Slide all up to close all open apps.
<If there is no home button>
① Swipe up at the bottom of your device screen
② Open apps will be displayed. Slide up to close all open apps.
Q, I'm getting a connection error
A, If there is no free space (usable storage capacity) in your device, a connection error may occur, so please check if there is enough free space on your device.
Q, The app crashes, or the image is not displayed correctly
A, In addition to reinstalling the app, please check the following as well.
・Click here for how to reinstall the app
・The application may be terminated due to insufficient operating memory in the body of your device.
Please close all running apps and use it with only "Hello Sweet Days" running to see if there is any improvement.
* Please check here for compatible OS systems.
◆ If the problem persists even after trying the above,
Please contact us with the necessary information from the inquiry form.