Q, What do I do if Strawberry coins I have purchased do not appear in my wallet?
A, Firstly, check the iTunes Store and Google Play Store for billing.
If your payment has been completed (payment) on the app store but the Strawberry Coins are not in your wallet, please restart the app to see if the strawberry coins appear.
*It may take some time to process your payment so please be patient.
◆If the above test does not work, please contact us with a screenshot of the receipt along with the necessary information.
→Inquiries regarding purchasing errors
Q, Purchase Not Accepted, an Error has Occurred
A, There may be usage restrictions.
In the case of card payment, the monthly limit may have been reached.
Please check with your payment company (credit card company, mobile phone company).
Q, Purchase Cancelled
A, If you have cancelled your purchase but have not received a refund, please check with your payment company (credit card company or mobile phone company).
◆If the problem persists, please contact us using the Contact Form.